Returns and Refunds

Returns and refunds 

We all change our mind. Tortuga Bottles offers a 30 day return policy. After 30 days we can not offer a return.

Returned items must be unused and in the same condition they're received in including original packaging. All items are inspected and photographed (with your shipping label) prior to being sent to ensure you get the perfect bottle the first time.

Purchasers are responsible for the shipping costs to return the item/s, if the product is deemed faulty due to manufacturing then the return shipping costs will also be refunded. 

For large returns, use of a tracked shipping service is recommended to guarantee delivery.

Once item is returned and inspected, if eligible, a refund will be processed via the original method of payment. Original shipping costs are non-refundable.

If you would like to start the return process please contact sales@tortugabottles.com.au